To keep our logistics manageable and ensure our DMs are prepared for their tables, we use the following guidelines for Virtual D&D Weekends (VDDW) and Home Games in the Cloud (HGitC).
1. Virtual D&D Weekends (VDDW)
Self-Service “No-Questions” Refunds
From the start of ticket sales until Wednesday at 11:59 PM Eastern the week of the event, you can process your own refunds without staff intervention.
- How to handle it: These are managed directly through TableTop.Events (TTE). You can find the specific steps here.
- Transaction Fees: Please note that credit card transaction fees cannot be refunded. These are charged by the processor and are outside of our control.
Dragon Mark (Loyalty Point) Refunds
Refunds involving Dragon Marks follow the same “no-questions” deadline, but they cannot be automated by TTE and require manual processing.
- The Process: You must email your request to vddw@baldmangames.com.
- What to include: Please provide your Discord handle, and if applicable, your TTE Badge number or registration email, and the specific ticket number.
- Timing: To keep our focus on the live event, these are typically processed after the VDDW concludes.
Post-Deadline Requests & Transfers
After the Wednesday midnight cutoff, we have already committed resources to the weekend. At this point, refunds are only issued if we cancel a game or in the event of truly exceptional circumstances (such as major regional blackouts or weather emergencies).
- Discretion: What qualifies as “exceptional” is determined on a case-by-case basis at the sole discretion of event administration.
- Transfers: You may request to transfer your ticket to a future event in lieu of a refund. We aim to process these as quickly as possible.
- The Hard Cutoff: Any request for a refund must be in our inbox by Wednesday following the event at 11:59 PM Eastern. After this, the event is considered closed.
2. Home Game in the Cloud (HGitC)
Due to the different nature of the program and its ticketing platform, all HGitC refunds are handled manually via the following rules:
More than 24 hours before game time
These are automatically granted. Please submit your request by opening a support ticket in the HGitC or BMG Community community Discord server.
Within 24 hours of the game
At this point, the refund is at the sole discretion of the DM, who has already prepared for the session. You must contact the DM directly; they will notify administration if a refund is approved.
Final Deadline
All HGitC refund requests must still comply with the VDDW post-event deadline (the Wednesday following the show). Requests made after this window cannot be granted for any reason.